Return and Refund Policy – ArtFlow3D

Last updated: January 11, 2025

1. General Terms

At ArtFlow3D, we want you to be completely satisfied with your purchase. We have created this return and refund policy to demonstrate our commitment to providing excellent customer service.

2. Return Period

  • You have 30 days from the date of delivery to request a return
  • Items must be in their original condition and packaging
  • Digital products and customized items are non-refundable unless defective

3. Eligible Items for Return

3.1 Eligible Items:

  • Unopened products in original packaging
  • Defective or damaged products
  • Products that don’t match the description
  • Wrong items received

3.2 Non-Eligible Items:

  • Used or damaged products (unless received damaged)
  • Custom-made or personalized items
  • Digital downloads
  • Items marked as “Final Sale” or “Non-Returnable”
  • Personal care items (if opened)

4. Return Process

  1. Initiate Return
  • Contact our support team at [email protected]
  • Include your order number and reason for return
  • Attach photos if the item is damaged or defective
  1. Return Authorization
  • Wait for our confirmation email
  • Receive return shipping instructions
  • Get your Return Authorization Number (RAN)
  1. Packaging Guidelines
  • Use original packaging when possible
  • Pack items securely to prevent damage
  • Include the RAN on the return package
  • Remove or cover original shipping labels

5. Shipping Returns

  • Customer is responsible for return shipping costs unless:
  • Item received was defective
  • Wrong item was sent
  • Item was damaged during transit
  • We recommend using a tracked shipping service
  • Keep your shipping receipt until the return is processed

6. Refund Process

6.1 Refund Timeline

  • Inspection period: 1-3 business days after receiving the return
  • Refund processing: 3-5 business days after approval
  • Bank processing time: 5-10 business days (varies by payment method)

6.2 Refund Methods

  • Original payment method will be refunded
  • Store credit may be offered as an alternative
  • Gift returns will be refunded as store credit

7. Damaged Items

If you receive a damaged item:

  • Take photos of the damage
  • Contact us within 48 hours of delivery
  • Keep all original packaging
  • Do not attempt to use damaged products

8. Exchanges

  • Direct exchanges are available for different sizes or colors
  • Exchange requests follow the same initial process as returns
  • Exchanges are subject to product availability
  • Price differences will be charged or refunded accordingly

9. Restocking Fees

  • Standard returns: No restocking fee
  • Items returned without original packaging: 15% restocking fee
  • Special order items: 20% restocking fee
  • Restocking fees are deducted from the refund amount

10. International Returns

  • International returns follow the same policy
  • Customer is responsible for:
  • Return shipping costs
  • Customs duties and taxes
  • Proper customs documentation

11. Holiday Season Extended Returns

  • Extended return period for purchases made between November 15 and December 24
  • These items can be returned until January 31 of the following year
  • All other return policy conditions apply

12. Right to Modify

ArtFlow3D reserves the right to modify this return policy at any time. Any changes will be posted on our website and will apply to purchases made after the posting date.

13. Contact

For any questions about our return policy or to initiate a return:

14. Consumer Rights

This policy does not affect your statutory rights. If you’re unsure about your consumer rights, contact your local consumer protection office.